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Reducing Returns: Customer Expectations vs. Profitability
Published on: 09/01/2025
E-commerce returns cost retailers billions, but balancing fraud prevention with customer expectations is key. Learn how AI, return fees, and smarter policies can reduce return rates while keeping customers loyal.
The Business Impact of a Strong Voice of the Customer (VoC) Program
Published on: 05/12/2024
A strong Voice of the Customer (VoC) program enhances customer loyalty, increases revenue, and reduces costs. Learn how brands like Amazon use VoC to drive growth and competitive advantage. Let's optimize your strategy!
